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THERE ARE NO REFUNDS. Exchanges can be made at the discretion of the seller. Any item that is approved for exchange must be an equal or lesser value of the replacement item. Please contact us if you have any questions before purchase. To request an exchange, you can contact us at nkglamproducts@gmail.com. If your exchange request is accepted, you will be responsible for the shipping costs to return your item to us as well as the shipping cost for your new item. You can always contact us for any exchange questions at nkglamproducts@gmail.com. Damages and issues *WE ACCEPT ALL ERRORS ON OUR END* Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and follow our process. Simply contact us and describe the problem WITH PHOTOS along with your order number. ITEMS MUST BE IN THE ORIGINAL UNWORN CONDITION. Items MUST BE RETURNED WITHIN 7 DAYS from the date that your order was received.